Refund Policy

Transparent and equitable reimbursement terms for your convenience and confidence

Overview

At OpenServiceConsortium, we recognize that plans may change, and are committed to implementing equitable and clear policies for refunds. This policy delineates the criteria under which refund requests for yacht rental services may be approved.

It is important to thoroughly review this policy before confirming a booking. By reserving a yacht with OpenServiceConsortium, you are affirming your consent to these specified terms of refund.

Standard Cancellation and Refund Schedule

Over 72 Hours Prior to Charter

100% Refund

Qualified for: Complete refund minus service charges

Time to Process: 5-7 business days

Service Charge: €50 for credit card refunds

Prerequisites: Written request required via email or telephone communication

24-72 Hours Prior to Charter

50% Refund

Qualified for: Half of the total cost of the charter

Time to Process: 7-10 business days

Service Charge: €25 subtracted from the refund amount

Prerequisites: Legitimate justification needed; administrative costs may be incurred

Less than 24 Hours Prior to Charter

No Refund

Qualified for: No refunds permitted

Exception: Consideration for emergency situations

Option: Issuance of charter credit at the discretion of management

Prerequisites: Required documentation for emergency situations

Weather-Related Cancellations

Our Commitment to Weather Safety

We prioritize safety above all. In cases where charter operations are considered unsafe by our professional captain due to weather, we offer the following options:

  • Full Refund: Offered if rescheduling isn't feasible
  • Reschedule: Transfer your charter to another available date without extra costs
  • Charter Credit: Issue a credit valid for one year from the original date of the charter

Procedure for Assessing Weather

Our assessment of weather conditions involves:

  • Evaluation of wind velocity and direction
  • Assessment of sea conditions and wave amplitude
  • Forecast for visibility and precipitation
  • Advisories and alerts from the Coast Guard
  • Safety assessment from our certified captain

Timeline for Decision: Decisions on weather-related cancellations are finalized no later than 4 hours before the charter is scheduled to depart.

Medical Emergency Refunds

Refund Procedures for Emergencies

We are aware that sudden medical emergencies can arise. Scenarios that may qualify for special refund consideration include:

  • Immediate hospitalization due to unexpected illness or injury
  • A death within the immediate family
  • Urgent military deployments or recalls
  • Jury summons or legal subpoenas
  • Travel impediments due to natural disasters

Required Documentation

Documentation needed to facilitate emergency refund requests:

  • Medical certificates or hospital documents
  • Death certificates, where pertinent
  • Military orders, if applicable
  • Jury summons or court notices
  • Emergency declarations or travel advisories

Processing: Emergency reimbursements are executed within 3-5 business days following the submission of all necessary documentation.

Operational Cancellations

Equipment Failures

In the event that the vessel allocated to you encounters technical issues which cannot be rectified:

  • Alternate Vessel: An attempt will be made to offer a suitable replacement
  • Full Refund: Provided when no comparable vessel is available
  • Partial Refund: Administered if the replacement vessel has different rates
  • Compensation: Possible additional compensation for inconvenience

Absence of Crew

In the infrequent situation where a certified crew is not available:

  • Efforts will be made to arrange a substitute crew
  • Full refund granted if the charter must be canceled
  • Opportunity to reschedule without incurring additional fees

Refund Processing

Method of Payment

Reimbursements are made using the original method of payment:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Charges for Processing

Credit Card Transactions

A fee of €50 for cancellations with over 72 hours' notice

Bank Transfer Charges

A €25 fee for all refunds conducted via bank transfer

International Transaction Fees

Add-on fees could be applicable for international transactions

Charter Credits

Occasions for Credit Issuance

Circumstances when charter credits could be given instead of refunds include:

  • Late cancellation instances (under 24 hours prior)
  • Cancellations due to weather conditions
  • Voluntary requests to reschedule
  • Disruptions due to operational reasons

Credit Stipulations

  • Validity: One year from the date of issue
  • Non-Transferability: Credits cannot be transferred to others
  • Amount: Equivalent to the full value of the charter, excluding processing fees
  • Application: Can be applied to any future charter that is available
  • Expiry: No extensions past the 12-month period

Compensation for Partial Service

Interruptions in Service

If your charter experience is disrupted or curtailed due to factors within our control:

  • Refund calculated on the basis of the unused portion of the charter
  • Credit valid for a future charter equivalent in value
  • Gratuitous services or upgrades provided as compensation

Interruptions Due to Guests

Should a charter need to be prematurely terminated due to the conduct of guests or breaches of safety:

  • No reimbursement allocated for the remaining duration
  • Complete payment is still required
  • Potential for additional charges to be levied

Dispute Resolution

If there is disagreement with a decision related to refunds, you have the option to:

  • Seek a reassessment by our administrative personnel
  • Supply extra documentation or proof
  • Look for a solution through consumer protection organizations
  • Consider legal options consistent with the governing laws

Steps for Requesting a Refund

Step 1: Reach Out

Initiate your refund request through:

Step 2: Submit Required Details

Ensure your request includes:

  • Booking confirmation identification
  • Details of the charter date and time
  • Explanation for the cancellation
  • Necessary supporting documents, if applicable
  • Desired method for receiving a refund

Step 3: Evaluation and Execution

Our team will acknowledge receipt of your request within a day's time, assess it in accordance with our policy, reach a conclusion within two days, and proceed with refund processing within the designated time frame.

Noteworthy Points

  • All applications for refunds must be lodged in written form
  • Refunds are issued in € regardless of the initial payment currency
  • Purchase of travel insurance is highly advocated
  • This policy can be amended with a notice period of 30 days
  • Reimbursements are subject to relevant taxes and legal stipulations

How to Contact Us

For any inquiries about refunds or to proceed with a refund request:

Refunds Department
OpenServiceConsortium Marine Services Ltd.
Port Hercules
Monaco 98000
Monaco

Phone: +377 93 15 25 00
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revision: August 22, 2025

This policy for refunding is intended to be equitable and clear. We encourage a detailed review of these conditions before making a reservation and to contact us for any queries.